Last updated on Nov. 29, 2025

These Terms & Conditions (“Terms”) govern your access to and use of the 3BQ AI Sales Agent Service provided by Dot ID Middle East FZ-LLC (“Company”, “we”, “us”, or “our”).
By activating, accessing, or using the Service, you agree to be legally bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

“Client”, “you”, or “your” means the business or individual subscribing to or using the Service.
“Service” means the 3BQ AI sales agent, chatbot configurations, integrations, training, maintenance, updates, and all services provided by the Company.
“3BQ Agent” means the AI-powered automated agent built and operated by the Company for the Client.
“Client Data” means all data, content, information, documents, and materials provided by the Client.
“End-Users” means individuals communicating with the Client via the 3BQ Agent.
“Subscription Term” means the period during which you subscribe to the Service.
“Fees” means all subscription or service fees payable by the Client.
“Free Trial Period” means the initial 30 days or other promotional period offered.
“Confidential Information” means any non-public business, technical, or customer information.

2. Acceptance of Terms

2.1 By subscribing to, activating, or using the Service, you acknowledge that you have read, understood, and agreed to these Terms.
2.2 If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.
2.3 If you disagree with any part of these Terms, you must not use the Service.

3. Service Access & License

3.1 The Company will configure, build, and train a 3BQ Agent tailored to the Client’s business needs based on the information provided by the Client.
3.2 The Company grants the Client a non-exclusive, non-transferable, revocable license to use the Service for its internal business purposes during the Subscription Term.
3.3 The Client must not:
(a) misuse the Service or use it for any unlawful purpose;
(b) use the Service to send unsolicited messages (“spam”), harmful content, or deceptive communications;
(c) reverse engineer, decompile, or attempt to access the Service’s source code;
(d) resell or sublicense the Service;
(e) use the Service in violation of WhatsApp Business policies or any applicable communications regulations.

3.4 Jurisdictional and Outbound Messaging Compliance.
You acknowledge that some countries and regions – including, without limitation, the United Arab Emirates (UAE) and other jurisdictions in the Middle East and North Africa – have strict laws and regulations governing outbound electronic communications (including marketing, promotional, and automated messages). You are solely responsible for determining whether and how you may use the Service in each jurisdiction in which you or your End-Users are located, for obtaining any required registrations, approvals, or consents, and for complying at all times with applicable laws, regulations, industry codes, and platform policies relating to outbound messaging.

4. Client Data & Privacy

4.1 The Client retains full ownership rights to Client Data.
4.2 The Client grants the Company a limited license to process Client Data solely to provide, maintain, and improve the Service.
4.3 The Company will implement commercially reasonable security measures to protect Client Data.
4.4 The Client is responsible for obtaining all legally required consents from End-Users for processing their data.
4.5 The Company is not responsible for any Client violations of data protection laws.
4.6 The Company may anonymize and aggregate Client Data for analytics, quality improvement, and product enhancement.
4.7 Responsibility for Legal Basis & Local Law Compliance.
Without limiting the generality of the foregoing, you are solely responsible for ensuring that your use of the Service (including any messages or campaigns initiated through the Service) complies with all applicable local laws, rules, and regulations in the jurisdictions where you operate or target End-Users. This includes, where applicable, restrictions on unsolicited communications, opt-in/opt-out requirements, record-keeping obligations, and any special requirements under the laws of countries with stricter regimes such as the UAE.

5. Fees, Billing & Refunds

5.1 The Client agrees to pay all Fees associated with the selected plan.
5.2 Subscription Fees are billed automatically through the Company’s third-party payment processor (e.g., Stripe).
5.3 Fees are non-refundable except where required by law.
5.4 The Client may cancel the subscription at any time; however, no refunds will be issued for partial billing periods.
5.5 The Company may modify pricing upon written or published notice.

6. Free Trial

6.1 The Client may access the Service free of charge during the Free Trial Period.
6.2 Unless the Client cancels before the trial ends, automatic billing will begin on the selected plan’s standard rate.
6.3 Trial features may be limited and may change without notice.

7. Intellectual Property Rights

7.1 The Company retains all intellectual property rights to the Service, including the 3BQ Agent, configurations, integrations, training methods, algorithms, software code, and improvements.
7.2 Except for Client Data, all outputs, templates, and AI-generated recommendations remain the exclusive property of the Company.
7.3 The Client may not claim ownership of the 3BQ Agent’s logic, personality, or configuration.
7.4 If the Client provides feedback, the Company may use it without restriction or obligation.

8. Acceptable Use & Restrictions

You agree not to use the Service to:

(a) send spam, unsolicited marketing messages, or mass promotions without a valid legal basis and any required prior consent;
(b) engage in fraud, impersonation, misrepresentation, or deceptive, unfair, or misleading behavior;
(c) violate WhatsApp Business Terms, META policies, telecom regulations, or any applicable anti-spam, marketing, or consumer-protection laws;
(d) transmit harmful, illegal, or otherwise inappropriate content, including hate speech, defamation, threats, harassment, or malware;
(e) collect, store, or process highly sensitive categories of personal data (such as health, financial, biometric, or children’s data) via the Service without our prior written approval and without a valid legal basis under applicable law;
(f) target, segment, or communicate with individuals in any jurisdiction where your use of the Service would be unlawful or would breach local outbound-communication rules (including, without limitation, restrictions applicable in the UAE and other countries that regulate bulk messaging, direct marketing, or automated outreach);
(g) disregard or fail to honor End-User consent, opt-out, or do-not-contact requests;
(h) create, send, or authorize messages that are disrespectful of, or offensive to, the cultural, religious, or social norms of the communities or prospects you target.

You are solely responsible for ensuring that all content, campaigns, and communication flows you run through the Service are lawful, culturally appropriate, and compliant with the expectations, sensitivities, and legal requirements of the target audience’s jurisdiction.

9. Warranties & Disclaimers

9.1 The Service is provided “as is” and “as available” without warranties of any kind.
9.2 The Company does not warrant that the Service will:
(a) be error-free or uninterrupted;
(b) meet sales goals or performance expectations;
(c) always comply with third-party platforms (e.g. WhatsApp API) due to their independent policies.
9.3 The Client is fully responsible for verifying the accuracy of AI-generated information before relying on it.

10. Limitation of Liability

To the fullest extent permitted by law:

10.1 The Company shall not be liable for:
(a) lost profits, revenue, or business opportunities;
(b) loss or corruption of data;
(c) business interruption;
(d) reputational damage;
(e) indirect, consequential, exemplary, or punitive damages.

10.2 The Company’s total aggregate liability shall not exceed the amount paid by the Client in the preceding 12 months.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, contractors, and affiliates from and against any and all claims, demands, actions, proceedings, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:

(a) your use or misuse of the Service;
(b) any messages, content, or campaigns sent or initiated through the Service on your behalf;
(c) your failure to comply with applicable laws, regulations, or platform policies governing outbound communications, privacy, data protection, marketing, or consumer protection in any jurisdiction (including, without limitation, the UAE or other countries with strict outbound messaging regimes);
(d) your failure to honor local cultural, religious, or social norms in the design, targeting, or content of your communications;
(e) any breach of these Terms by you or your personnel.

This indemnity applies whether claims are brought by End-Users, regulators, authorities, platforms (such as META/WhatsApp), or any other third party.

12. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information received from the other party and not disclose such information except as legally required.

13. Suspension & Termination

13.1 The Client may terminate the Service at any time; access will continue until the end of the current billing cycle.
13.2 The Company may suspend or terminate Service immediately if the Client:

fails to pay Fees
engages in misuse or illegal conduct
violates these Terms
violates WhatsApp/META policies
creates reputational, operational, or legal risk

13.3 Upon termination, the Client’s license to use the Service ends immediately.
13.4 The Company will delete Client Data within a reasonable period unless retention is required by law.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted according to the laws of Sharjah, United Arab Emirates.

Any disputes shall be resolved exclusively in the courts of Sharjah, United Arab Emirates, unless both parties agree to arbitration.

15. Changes to Terms

The Company may update or modify these Terms at any time by posting the revised version. Continued use of the Service constitutes acceptance of the updated Terms.

16. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior discussions or agreements regarding the Service.

17. Contact Information

For questions regarding these Terms, contact:

Dot ID Middle East FZ LLC
Email: support at dotid.ca
Address: Sharjah Media City (Shams Free Zone)

TERMS & CONDITIONS